Review the headline indicators

Open Dashboard and read the accreditation, incident, ambulance-run, emergency-treatment and claim cards before interpreting the chart and map.

1

1 — national summary cards.

NIEMS national administrator dashboard with accreditation, incident, ambulance run, treatment and claims indicators

Choose a state for the metric chart

Use the chart's State selector when you need to compare the national view with a particular state.

1

1 — State selector.

Minister national dashboard with the metric chart State selector open

Interpret the filtered chart

Confirm the selected State and Year above the chart, then compare incidents and ambulance runs for the filtered geography without changing the national headline cards.

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1 — State and Year selectors · 2 — filtered chart.

Minister national dashboard metric chart filtered to FCT

Review the user register

Open Users and search the register before creating an account. Compare the person's name, contact information, role and current status.

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1 — Search field · 2 — Add user button.

NIEMS Portal Users page with search, user rows, roles and Add user control

Confirm the state scope when applicable

State administrators should confirm that the register and available role assignments are limited to their assigned state before continuing.

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1 — State Admin role card · 2 — User type column.

State administrator Users page with state-scoped user records and roles

Prepare a national user

A national administrator can select Add user, enter the approved identity and contact details, then choose any permitted national role and its location or supervision scope.

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1 — identity and contact fields · 2 — role and supervision fields · 3 — Submit button.

National administrator Add user form populated with demonstration identity, contact and role details

Prepare a state user

A State Admin uses the same form with State fixed to the assigned state and a limited role list. Complete the role-dependent LGA or supervisor field before review.

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1 — State, User Role and Supervisor fields · 2 — Submit button.

State administrator Add user form populated with a state-scoped demonstration account and role

Review ambulance service providers

Open Ambulance Service Providers and search the register to confirm that the organisation and vehicle registration are not already recorded.

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1 — Ambulance Services tab · 2 — Search field.

NIEMS Portal ambulance service provider register with search, filters and provider rows

Confirm the State Admin view

State Admins can search and filter provider registers for their state, but the current role does not show Add provider controls.

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1 — Search and Filters controls.

State Admin Service Providers page with state-scoped provider tables and no Add provider control

Enter the ambulance provider details

As a Super Admin, select Add Ambulance Service Provider and enter the approved organisation, vehicle, location, contact and accreditation details. Review before submitting.

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1 — organisation, vehicle and location fields · 2 — accreditation and contact fields · 3 — Submit button.

Super Admin Add ambulance service provider form populated with demonstration organisation, vehicle, location and contact details

Review emergency treatment centres

Open ETC Service Providers and search the register before adding a treatment centre.

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1 — ETC Services tab · 2 — Search Hospital Name field.

NIEMS Portal emergency treatment centre provider register with search and provider rows

Enter the ETC provider details

As a Super Admin, select Add ETC Service Provider and enter the centre's identity, NHIA or SHIA reference, location, contact and service information. Review before submitting.

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1 — centre name and NHIA or SHIA fields · 2 — location and service fields · 3 — Submit button.

Super Admin Add ETC service provider form populated with demonstration facility, registration, location and contact details

Review the metric register

Open Monitoring & Evaluation and use the register to compare state, year, month and EMT gateway activity totals. Use Export or Download Template when required.

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1 — Export and Download Template controls · 2 — reporting-period and activity columns.

NIEMS Portal Monitoring and Evaluation register with Export, Download Template, Add new and metric rows

Confirm the state scope

State Admins should confirm that the register is scoped to their assigned state before filtering, exporting or adding a record.

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1 — State Admin role card · 2 — state-scoped register.

State Admin Monitoring and Evaluation page with state-scoped controls and an empty register

Configure the reporting filters

Select Filters and choose the State, Year and Month that match the reporting period, then apply the filter.

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1 — Year options · 2 — Month options · 3 — Set filter button.

Monitoring and Evaluation filter panel configured with demonstration state, year and month

Interpret the filtered result

Confirm the active filter chips above the register and review the returned records. A No data found result means no row matches the complete filter set.

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1 — active filter chips · 2 — No data found result.

Monitoring and Evaluation register with active filters and a no-data result

Enter the monthly metrics

Select Add new and enter the transport, incident, ambulance-run, treatment, maternal and paediatric indicators from the verified monthly source.

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1 — reporting period fields · 2 — activity and clinical indicator fields.

Add monitoring and evaluation form populated with demonstration monthly metric values

Review the complete record

Check every metric, remark and documentation reference in the full form before selecting Submit.

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1 — metric fields · 2 — Remark field · 3 — Submit button.

Completed monitoring and evaluation form showing the full set of demonstration indicators and Submit

Follow approved permissions in viewer roles

The current Minister and Commissioner workspaces visibly expose Export, Download Template, Upload Batch Data and Add new. Use those controls only when your organization has authorized the action.

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1 — data action controls.

Commissioner Monitoring and Evaluation page with export, template, batch upload and Add new controls visible

Review the state indicators

Open Dashboard and confirm My State, then read the LGA, incident, ambulance-run, emergency-treatment and claim indicators for the selected period.

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1 — My State card · 2 — state indicator cards.

Commissioner state dashboard showing the assigned state and state-level EMT gateway indicators

Choose the dashboard period

Use the period menu to select This week, This month, This year or All time according to the review you are performing.

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1 — period menu.

Commissioner state dashboard with the reporting period menu open

Review the selected state period

Confirm the period above the dashboard and interpret the updated state summary, chart and dispatched-ambulance map together.

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1 — selected period · 2 — updated state summary.

Commissioner state dashboard showing the selected yearly period

Review national incidents

Open Incidents and use search or Filters to monitor patient, triage, location and response status records. The national viewer does not see New incident.

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1 — Search and Filters controls · 2 — patient, triage, location and status columns.

Minister national incident register with search, filters, patient, triage, location and status columns

Review ambulance claims

Open Claims and keep Ambulance claims selected. Compare state, category, patient, incident date, cost, review and status fields.

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1 — Ambulance claims tab · 2 — claim reporting fields.

Minister read-only national Ambulance claims table with state, patient, cost, review and status columns

Review ETC claims

Select ETC claims and compare the same reporting fields for emergency treatment centre claims.

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1 — ETC claims tab · 2 — claim reporting fields.

Minister read-only national ETC claims table with state, patient, cost, review and status columns

Review ambulance run sheets

Open Ambulance Run Sheets and use Filters to review patient, ETC, route, timestamps, duration and price for completed runs.

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1 — Filters button · 2 — run-sheet review fields.

Minister national Ambulance Run Sheets table with patient, ETC, route, timestamps, duration and price

Review the state incident register

Open Incidents and compare the mass-casualty flag, patient, triage, location, status and date. The Commissioner role does not show New incident.

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1 — incident oversight fields.

Commissioner state incident register with patient, triage, location, status and date columns

Review the available incident filters

Select Filters and review the mass-casualty, category, year and event-status criteria before choosing the combination that matches the oversight question.

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1 — incident filter criteria · 2 — Set filter button.

Commissioner incident filter panel with mass-casualty, category, year and event-status options

Review the state response summary

Open Dashboard and confirm My State. Read the LGA, incident, ambulance-run, emergency-treatment and claims cards before opening Incidents.

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1 — My State card · 2 — operational indicator cards · 3 — Incidents navigation.

Dispatcher dashboard showing the assigned state and state-level emergency-response indicators

Review the incident status list

Select Incidents in the sidebar and compare incident identifiers, patient, triage, location, status and date.

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1 — Incidents navigation · 2 — incident review fields.

Dispatcher incident register with demonstration records and current response statuses

Choose a response-status filter

Select Filters and choose the incident category, year or event status that matches the records you need to monitor.

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1 — Category options · 2 — Year options · 3 — Event Status options.

Dispatcher incident filter panel with Patient Dropped Off selected

Review the filtered incidents

Apply the filter and confirm the active filter chip before comparing the returned records.

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1 — active filter chip · 2 — filtered incident records.

Dispatcher incident register filtered to Patient Dropped Off records

Open the incident action

Open the action menu for the correct record to review its available details or follow-up action without changing the status.

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1 — action menu · 2 — View details action.

Dispatcher incident row with its action menu open

Enter the patient details

Select Add Incident, indicate whether this is a mass-casualty incident, then enter the available patient identity and contact details.

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1 — Mass casualty incident selector · 2 — patient identity and contact fields.

New incident form populated with demonstration patient identity and contact details

Describe the incident and location

Record the date and time, caller, address, LGA, ward, emergency type, factual description, recommendation and severity.

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1 — incident time, caller and location fields · 2 — category, description and severity fields.

New incident form populated with caller, location, emergency and severity details

Choose the response resources

Select the required ambulance type, ambulance service provider and receiving emergency treatment centre.

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1 — ambulance type and provider fields · 2 — Treatment Centre field.

Incident form configured with ambulance type, service provider and receiving treatment centre

Set the map location

Search for the incident location, select the closest correct result and verify that the marker and coordinates match the address.

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1 — location search field · 2 — location results · 3 — map preview.

Incident location map with a selected result and visible place options

Review before submission

Review every section, especially contact numbers, location, severity, provider and facility. Select Submit only when the record is ready to become operational.

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1 — location coordinates · 2 — Submit button.

Completed incident form at the final map and Submit section

Acknowledge the submission notice

After sign-in, read the Important Notice and select I Understand. Emergency treatments and claims must be submitted and confirmed within 48 hours of the incident.

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1 — 48-hour notice · 2 — I Understand button.

ETC dashboard Important Notice stating the 48-hour submission and confirmation requirement

Review the facility indicators

Confirm the ETC name, then review the incident, patient-record and claims indicators for the selected period.

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1 — ETC name card · 2 — incident, patient-record and claims indicators.

ETC dashboard showing the assigned facility and operational summary indicators

Search patient records

Open Patient Records and use search or Filters to locate a patient created from a confirmed ambulance transfer.

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1 — search field · 2 — Filters button.

ETC Patient Records page with the search field active and facility-scoped patient table

Check pending transfer forms

Open Ambulance Transfer Form and review the list for a patient handover awaiting confirmation. An empty state means no transfer form is currently available to the account.

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1 — no transfer forms message.

ETC Ambulance Transfer Form page showing no transfer forms found

Recognize a completed transfer

After an authorized ETC user confirms and signs a handover, the transfer appears as completed and the patient is added to Patient Records. Patient values in the example are obscured for privacy.

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1 — completion notice · 2 — received-patient confirmation.

ETC Ambulance Transfer Form register with a completed transfer and patient values redacted

Enter the intervention details

On the patient's ETC claim, select the medical intervention, enter the unit cost and quantity, and select Add so the calculated amount appears.

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1 — medical intervention field · 2 — unit cost and quantity fields · 3 — calculated amount.

ETC claim form populated with a demonstration medical intervention, unit cost, quantity and calculated amount

Add evidence and review the claim

Attach the required evidence, review the item total and select Confirm New Treatment only when the recorded treatment is complete and accurate.

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1 — evidence upload area · 2 — total amount · 3 — Confirm New Treatment button.

ETC claim form with evidence upload area, calculated total and Confirm New Treatment control

Review the state claims summary

Open Dashboard, confirm My State and compare incidents, ambulance runs, emergency treatments and claim indicators for the selected period.

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1 — My State card · 2 — operational indicator cards · 3 — period selector.

State claims officer dashboard showing the assigned state and claims-related operational indicators

Find the state ETC claim

Open Claims and use search or Filters to locate the submitted ETC record. Patient values in the example are obscured for privacy.

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1 — search field · 2 — Filters button.

State claims officer ETC claims list with patient values redacted and claim statuses visible

Open the claim details

Open the action menu for the correct claim and select View details.

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1 — View details action.

State ETC claim row with patient values redacted and View details action open

Verify the state claim details

Review the facility, incident, redacted patient section, interventions, evidence and calculated total before considering endorsement.

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1 — facility and incident details · 2 — patient details.

State ETC claim detail page with patient values redacted, interventions, evidence and calculated total

Review the endorsement controls

After verification, identify Endorse ETC claim or Reject claim. Do not select either control until the formal state review is complete.

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1 — Endorse ETC claim button · 2 — Reject claim button.

State ETC claim details showing Endorse ETC claim and Reject claim controls

Review the national claims summary

Open Dashboard and compare the ambulance and ETC claim totals with the national incident, ambulance-run and treatment indicators for the selected period.

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1 — national operational indicators · 2 — period selector.

National claims manager dashboard with state, LGA, incident, ambulance-run, treatment and claims indicators

Open the ETC claims list

Open Claims, select ETC claims and use search or Filters to locate the endorsed record. Patient values in the example are obscured for privacy.

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1 — ETC claims tab · 2 — search field · 3 — Filters button.

National claims manager ETC claims list with patient fields redacted and review statuses visible

Compare the review status

Use the Review and Status columns to distinguish pending, endorsed and completed records before opening the claim.

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1 — Review column · 2 — Status column.

ETC claims list with patient fields redacted and different review and claim statuses visible

Open the claim action

Open the action menu on the correct row and choose View details. Use Query claim only after completing the applicable review process.

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1 — View details action · 2 — Query claim action.

ETC claim row with redacted patient fields and View details and Query claim actions open

Verify the endorsed claim details

Review the facility, incident, redacted patient section, interventions, evidence and system-calculated total before considering a decision.

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1 — facility and incident details · 2 — patient details.

Endorsed ETC claim detail page with patient values redacted, interventions, evidence and calculated total

Review the decision controls

Select Approve to release payment, or Reject and enter a reason so the facility can correct and resubmit.

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1 — Approve ETC claim button · 2 — Reject claim button.

ETC claim details showing supporting evidence area and national approval and rejection controls

Find the claim

Open Claims and use the ambulance claims list, search and filters to locate the correct incident and submission status. Patient values in the example are obscured for privacy.

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1 — Ambulance claims tab · 2 — search field · 3 — Filters button.

National ambulance claims list with patient values redacted and review and claim statuses visible

Open the claim details

Open the row action menu and select View details for the claim you want to review.

1

1 — View details action.

Ambulance claim row action menu with View details and Query claim

Verify the evidence and decision controls

Review the facility, incident, redacted patient section, intervention, image evidence, rate components and total. Choose Approve, Query or Reject only after the applicable review process.

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1 — facility and incident details · 2 — patient details.

Ambulance claim detail page with patient values redacted, evidence, calculated total and decision controls

Review the approval controls

After verifying the claim, identify Approve claim or Reject claim at the end of the detail page. Do not select either control until the formal decision is complete.

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1 — Approve claim button · 2 — Reject claim button.

Ambulance claim details showing the calculated total and Approve claim and Reject claim controls

Prepare a claim query

When required information is missing, open Query claim and select the reason that best describes the issue. Review it before Submit query.

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1 — query reason field · 2 — Submit query button.

Query claim dialog with a demonstration query reason selected and Submit query visible

Open the Connect sign-in page

Open the NEMSAS Connect address and confirm that the page shows Email, Password, Remember me for 30 days and Sign in.

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1 — email and password fields · 2 — Remember me checkbox · 3 — Sign in button.

NEMSAS Connect sign-in page with email, password, remember-me and Sign in controls

Enter your sign-in details

Enter the assigned email and password. Leave Remember me clear on a shared device, then select Sign in.

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1 — email and password fields · 2 — Remember me checkbox · 3 — Sign in button.

NEMSAS Connect sign-in form populated with a demonstration account and masked password

Open password recovery

From the Connect sign-in page, select Forgot password? to open the recovery form.

NEMSAS Connect Forgot password form with email and Send Reset Code controls

Enter the registered email

Enter the email registered to the account and review it before selecting Send Reset Code.

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1 — registered email field · 2 — Send Reset Code button.

NEMSAS Connect Forgot password form populated with a demonstration email

Choose the account type

Open Sign up and select Individual or Organization. The fields change according to the account type.

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1 — account type selector.

NEMSAS Connect registration page with Individual and Organization account type options

Complete an individual registration

For an individual account, enter the person's name, email, phone number, password and matching confirmation.

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1 — name fields · 2 — email and phone fields · 3 — password fields.

Individual Connect registration form populated with non-sensitive demonstration details and masked passwords

Complete an organization registration

For an organization account, enter the organization and representative details, email, phone number and matching password fields. Review everything before Create Account.

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1 — representative and organization fields · 2 — contact and password fields · 3 — Create Account button.

Organization Connect registration form populated with non-sensitive demonstration organization and representative details

Read the summary metrics

Open Dashboard and compare ambulance and facility totals with the national requirement and remaining ambulance gap.

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1 — ambulance and facility totals · 2 — required ambulances · 3 — ambulance gap.

NEMSAS Connect administrator dashboard with ambulance, facility, requirement and gap metrics

Inspect the state map

Use Map view under Map stats for each state. Each marker shows the recorded ambulance count for a state.

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1 — Map view button · 2 — state ambulance-count marker.

NEMSAS Connect state map with ambulance count markers

Compare states in the table

Select Table view to compare total, active, maintenance, out-of-service and pending ambulances by state.

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1 — Table view button · 2 — state status table.

NEMSAS Connect state table comparing ambulance totals and operational statuses

Open the approved fleet

Open Ambulance List and review the total, active, maintenance and out-of-service cards before narrowing the list.

1

1 — fleet status cards.

NEMSAS Connect administrator Ambulance List with fleet status cards and approved vehicle rows

Configure the fleet filters

Select Filters and choose the State, ambulance type and active status that match the vehicle you need.

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1 — state option · 2 — ambulance type option · 3 — active status options.

Ambulance List filter panel configured with demonstration state, ambulance type and active status

Verify the ambulance details

Apply the filters, open View details for the correct row, then check the vehicle identity, accreditation, plate, driver, contact, location and operational status.

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1 — vehicle identity and accreditation · 2 — driver and contact details · 3 — location and operational status.

Approved ambulance detail panel showing vehicle, driver, location and operational status

Review registration statuses

Open Registered Ambulances. Compare Total ambulances, Approved, Pending and Rejected, then search or filter the table.

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1 — registration status cards · 2 — search field · 3 — Filters button.

Registered Ambulances page with approval summary cards, search, filters and submitted vehicles

Open the available row actions

Open a row action to inspect the controls available for that registration. Pending decision controls appear only when an eligible record exists.

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1 — row action button · 2 — View details action.

Registered Ambulances row with its available action menu open

Review the facility register

Open Health Facility. Compare Total Facilities, Approved, Pending and Rejected, then use search or Filters to locate a facility.

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1 — facility summary cards · 2 — search and Filters controls.

NEMSAS Connect administrator Health Facility page with status cards and accredited facility table

Review your personal information

Open Settings and use Personal information to review your name, organization email and phone number. Correct only details that belong to your account.

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1 — name fields · 2 — organization email field · 3 — phone number field.

NEMSAS Connect administrator Settings page with personal information fields

Prepare a password change

Select Security information. Enter the current password, a new unique password and the same new password again, then select Save changes.

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1 — current password field · 2 — new password fields · 3 — Save changes button.

NEMSAS Connect administrator Security information tab with current, new and confirmation password fields

Search the pledge register

Open Pledges and compare the total, fulfilled, pending and not-fulfilled cards. Use search and Filters to narrow the list.

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1 — pledge summary cards · 2 — search and Filters controls.

NEMSAS Connect Pledges page with status cards, search, filters and pledge rows

Open the pledge action

Open the action menu on the matching row and select View details.

1

1 — View details action.

NEMSAS Connect pledge row with View details action open

Verify the pledge details

Review the donor, contact, pledge type, ambulance count and type, destination, pledge date, delivery date, status and creator.

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1 — donor and contact details · 2 — pledge record details · 3 — creator details.

NEMSAS Connect pledge details with donor, ambulance, destination, dates and status

Review the available status options

Open Update Status for the correct pledge and review Pending, Fulfilled and Not Fulfilled. Select and save a status only after comparing the record with verified evidence.

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1 — Status selector · 2 — Save Status button.

Update pledge status dialog with Pending, Fulfilled and Not Fulfilled options

Search the partner-user register

Open Partner User Management and use Search users to locate the account. Compare role, creator and verification status before opening it.

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1 — Search users field.

Connect Partner User Management list with search, roles and verification statuses

Open the row action

Open the action menu on the matching user row and select View details.

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1 — View details action.

Partner user row with View details action open

Review the user details

Confirm the identifier, role, name, email, phone number, organization, creator, creation date and verification state.

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1 — identifier and role · 2 — account and organization details · 3 — verification and creation details.

Partner user details dialog with role, contact, organization and verification status

Enter the basic information

Select Add Ambulance and complete the registration, make, model, year, accreditation type, State, LGA, Ward, Facility, ownership, driver and contact fields.

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1 — vehicle details · 2 — year, type and State fields · 3 — location, ownership and driver fields.

Add ambulance Basic Info stage populated with demonstration vehicle, location, ownership and driver details

Configure the technical details

Select the fuel type, enter fuel capacity, choose the communication device and record the operating coordinates.

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1 — fuel type and capacity · 2 — communication device field · 3 — operating coordinates.

Add ambulance Technical Details stage populated with fuel, communications and coordinates

Add the carried equipment

On Equipment Details, describe the life-support equipment carried by the vehicle and select Add so the entry appears in the list.

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1 — equipment field · 2 — Add button · 3 — added equipment item.

Add ambulance Equipment Details stage with a demonstration life-support equipment entry

Record compliance details

Enter the roadworthiness assessment, status, inspection date, next maintenance, insurer, insurance expiry and inspection notes.

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1 — assessment, status and inspection · 2 — maintenance and insurance details · 3 — inspection notes.

Add ambulance Compliance stage populated with assessment, inspection, maintenance and insurance details

Prepare the operational documents

On Operational, attach the roadworthiness document, driver's licence and vehicle insurance, then review every stage before selecting Submit.

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1 — operational document uploads · 2 — Submit button.

Add ambulance Operational stage showing the three required document upload controls and Submit

Enter and review the facility details

From Health Facility, select Add Facility. Enter the name, NHIA or SHIA identifier, location, landmark and addresses, then select the facility type, State and LGA. Review the form before selecting Request facility.

123

1 — facility identity and address fields · 2 — facility type, State and LGA · 3 — Request facility button.

Request health facility form populated with demonstration identity, address, type and location details

Review the pledge register

Open Pledges, compare existing donor records and statuses to avoid a duplicate, then select New Pledge.

1

1 — New Pledge button.

NEMSAS Connect pledge register with donor records, dates, quantities and statuses

Enter and review the pledge

Enter the donor, contact, quantity, ambulance type, State, LGA, Ward, Facility, pledge type and dates. Review every field before selecting Submit.

123

1 — donor, contact and quantity · 2 — ambulance, location and pledge details · 3 — Submit button.

Add pledge form populated with demonstration donor, ambulance, location, facility and delivery details

Open the mobile sign-in screen

Launch the NEMSAS Ambulance App, enter the assigned Email and Password, then select Login.

123

1 — Email field · 2 — Password field · 3 — Login button.

NEMSAS Ambulance App sign-in screen with email, password and Login controls

Confirm the assigned ambulance workspace

After Login succeeds, confirm the ambulance name and availability toggle, then review incident count, average response time, claim approvals, rejections and pending items.

123

1 — ambulance name and availability · 2 — incident and response metrics · 3 — claim status cards.

NEMSAS Ambulance App Home screen with assigned ambulance, availability, incident and claim summary cards

Review incident statuses

Open Incidents and compare the status, incident identifier and date. Patient names are obscured in the example for privacy.

12

1 — incident status · 2 — incident identifier and date.

Ambulance App incident list with patient names redacted and Patient Dropped Off statuses visible

Verify the dispatch before responding

Open a Reported incident and review the triage category, pickup, destination, description, patient and caller details before choosing Accept or Reject.

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1 — triage category · 2 — pickup, destination and description · 3 — Accept and Reject buttons.

Ambulance App reported incident details with personal values redacted and Accept and Reject controls visible

Open the run-sheet list

Select Run Sheets and locate the route using the origin, destination and timestamp.

1

1 — route and timestamp.

Ambulance App Run Sheets list with route pairs and timestamps

Review the run-sheet details

Open the matching run and verify the medic user, route, start and end times, duration, distance, status and price.

123

1 — medic user · 2 — route · 3 — time, distance, status and price.

Ambulance App run-sheet details with route, times, duration, distance, draft status and price

Review the claims list

Open Claims and compare each claim's category, amount, date and status. Patient values in the example are obscured for privacy.

12

1 — claim category · 2 — amount and status.

Ambulance App claims list with patient values redacted and claim categories, amounts and statuses visible

Verify the claim amount and incident

Open the claim and review the date, NHIA or SHIA reference, ambulance type, distance, total amount, redacted patient section and incident details.

123

1 — date, insurance reference and ambulance type · 2 — distance and total amount · 3 — incident details.

Ambulance App claim details with patient values redacted and claim amount and incident information visible

Read the review note

Scroll to Auditor comments or ETC review and use the note to understand missing evidence or the next required action.

1

1 — Auditor comments.

Ambulance App claim details showing redacted patient information, incident details and a review note